How is Kelvin™ different from a normal gel pack?+
Gel and ice packs come out of the freezer at sub-zero temperatures, which is too cold for therapeutic cooling. Kelvin™ uses PCMx™ - a phase-change material that absorbs heat by changing state - to hold a steady 10-12°C (the temperature physios actually recommend) for up to 40 minutes.
Do I need a freezer?+
No. Kelvin™ recharges in a normal fridge in about 60-90 minutes. The sewn-edge indicator badge turns blue when it's ready to use.
Can I put it directly on my skin?+
Yes. Kelvin™ is designed for direct skin contact when used as directed. Unlike frozen packs, it does not need to be frozen and is designed to avoid the harsh sub-zero shock associated with freezer gel packs.
Who should not use Kelvin™?+
Kelvin™ is intended for external cooling on intact skin. Do not use if you have reduced skin sensation, poor circulation, cold sensitivity, nerve damage, or if a clinician has advised you to avoid cold exposure. Speak to a healthcare professional if unsure.
Can I sleep with Kelvin™?+
Kelvin™ is designed for supervised cooling sessions while resting or sitting. Do not use while asleep.
How long does each use last?+
Up to 40 minutes inside the optimal therapeutic window - roughly three to four times longer than a standard ice pack stays useful.
Won't it give me ice burn like a frozen gel pack?+
PCMx™ is designed to hold at 10-12°C, well above freezing. Unlike frozen gel packs, Kelvin™ is designed for direct skin contact when used as directed, with no towel barrier required. Ice burn was the single most frequent complaint we found across 146,000 reviews of category-leading cold packs. It's the first problem Kelvin™ was designed to solve.
How do I know it's actually at the right temperature?+
A sewn-edge thermochromic indicator badge integrated into the pad edge stays ice blue while Kelvin™ is inside the 10 to 12°C therapeutic window, then fades to white when it needs to recharge. No guessing, no thermometer.
Does it leak or sweat onto my skin and furniture?+
The 5mm sport-grade flex-shell outer wipes clean and contains surface condensation, with twelve sealed PCM pods inside. No drips on your skin, your sofa or the bed.
Will it fit a curved joint like a knee or shoulder?+
Yes. The pods are arranged in a 4×3 grid with five independent flex axes, so it forms around knees, shoulders, ankles and the lower back without rigid edges.
Can I use it more than once a day?+
Yes. Kelvin™ recharges in any fridge in 60 to 90 minutes, which is fast enough for multiple sessions in a day. No freezer required, so it works in an office or hotel room.
What's the return policy?+
30 days, no questions asked. If Kelvin™ isn't for you, send it back for a full refund.